Shocked

I can't begin to describe any longer how I feel about Telkom. If I go back to the days when calling for help on Adsl and having to put the phone on speaker then going to have coffee and biscuits and eventually after around 15-20 mins someone would assist, now it's been 10yrs since I needed telkoms help on the mobile side but again they fail me on an account which is up to date paid in advance and have been blocked from incoming and outgoing calls for more than a week now and the best part is all this is telkoms fault for starters as they initially messed up the bills and have nudebt still deducting. This is the tip of the ice berg I can write a book on Telkom pathetic service so bad you would expect someone to walk into a Telkom store and shooting randomly at anyone due to Telkom driving clients to insanity. Help anyone please! how are they even allowed to do business? This cannot be true and I pay them more than 2500pm. But this is what they do and where is the communication?