PS
Pheladi S
1 reviews | Active since Sept 2014
28 Dec 2017, 09:26
Shocked
My husband took out 2 Telkom contracts sometime in October for R149 and R189. The total amount to be debited from his account was R338. Last month an amount of R835 was debited upon enquiry from the call center we were told to go to the shop because that's where the contract was opened. The Telkom shop then told us of billing usage of R500 and reset that limit to R5. An amount of R838 was debited again today however the limit is R5 and it shows an expenditure of R5 on *180# we request that you sort this out immediately as we will start disputing the debit orders with the bank.
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Telkom's replyOfficial
09 Jan 2018, 11:14Hi phelady
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply09 Jan 2018, 11:14
Official
Hi phelady
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,