CC
Candice C

1 reviews | Active since Jul 2014

24 Nov 2016, 19:00

SHOCKED!

<p>Telkom South Africa being known as a landline, internet & mobile service – has me concerned .CEOs, Directors, Management & rest of employees. My personal call log to the Blue Route Malls’ store reads since the 17.11.2016, averaging on 4 times since then – WITH NO ANSWER. This was flagged & I was told, when they’re busy with customers within the store, they ignore all calls – FULLY understandable – HOWEVER, it’s beyond BAFFLING that there has been NO ANSWER for almost a week now? Also, urgently review the online process, evident there are some REAL loopholes within the system – Online application created 3 weeks ago, yet there has still been no feedback. Social media, TelkomZA FB page, who managers it? No 3rd party takes time to review feedback – but when an hour is spent reading up on Telkom, SPEAKS VOLUMES – get it together! RIDICULOUS! ABSURD! Again, operative word, TELECOMMINICATION SERVICE.</p>

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Replies (1)
Telkom
Telkom's reply25 Nov 2016, 11:44
Official

Hello CSAC

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,