SHOCING SERVICE FROM TELKOM

I reported an error with my DSL line at home on the 18th July 2018 (ref# ********** 8) and received a message confirming that a fault has been logged and then received a message that the fault was resolved. On my return home I discovered that it was not fixed. I contacted TELKOM every day since then and keep getting the same message that its an area fault ( cables ****** or damaged. Today I called again only to be told the same old story, however possible BONUS " A technicion will call you to explain. Well, I am still waiting.