****ty service from Telkom Mobile and their Agents.

lets talk alil bit about Telkom mobile and their very weak service consultants agents and poor service in general, after buying 2gigs of data with my banking app, i received an sms telling me that is a delay with the data bundle service, little did i know that this delay actually meant that i wouldn't get my data or get a refund. after calling the customer care line and speaking to more then 8 agents who basically assured me that this matter would be resolved, im chilling on the couch right now without my data and or my refund.

i simply couldn't keep quiet about this. the agents refused to pass my matter onto the team leaders telling me that the TL's are busy and would call me back, still no call back. i have also have a case number apparently for my issue # ********** 5 which at this point is just a set of numbers. im just beyond frustrated and really fed up oh and also in the right mind to cancel my contract with the service provider.

ps i just called the customer care line and after being placed on hold for the longest time again... Graham (agent) hung up on me. i mean come on.