****ty service

I have an account with telkom, a phone contract and a modem, recently ive app**** for an adsl line, well recently being 3 months ago, they send me an sms to say i need to pay an amount of R700, in order for the technician to come. "Telkom SA: Dear Customer, to enable us to process with your service installation, a deposit of 700.0 is required to be paid within 7 days on BAN number ********** 35. To make an EFT payment please use the following ref: ********** ********** 78888. Thank you for your support "... Thats the sms ive recieved, after making the payment, ive heard nothing of telkom for a week or so. I then phoned to enquire about this, i was given the run around for days, weeks, months.. I was told to speak to billing and other people, nl could assist, according to them, they cant see any payment that was made by me, ive faxed and mailed them my receite of proof of payment, and this was all 3 weeks ago, still no one has phoned me back 2 confirm anything, last i spoke to a woman with the name shihaam,she tried her utmost best to assist, bt to no avail, i got a ref number that doesnt xcist... Now telkom wants me to pay my account, and they cant evens track the R700 payment ive made.. Thats utter bull****, if and when they retrieve that money, they can use it as my installment, until such time, im not paying a cent, because if i continue paying i know this **** is never gona b resolved, i still have the proof of payment, pity i cant load in here.