1 reviews | Active since Nov 2016

08 Mar 2018, 02:42

****ty service

Connection loss every 10-20 minutes for a good 10 minutes. Is this your standard? How do I get out of this joke of a LTE contract. Not paying cancellation fees. Your service is *******. Don't ask cancellation fees. Don't.

I'd hide my face in shame and accept cancellations but for some reason you're just not ashamed of your service. It is after all just about making money for you. Customer service out the window and flowing in the drain along with your connectivity and store assistants.

So, after attempting your call center for a good hour, twice! Put on hold for over 20 minutes as your operators are busy. Fascinating. It's 2:40am. What are they busy with???

Please have a manager (somebody who actually has the power to can cancel this contract without fighting or defending Telkom's garbage) contact me.

********** 386

0
Replies (1)
Telkom
Telkom's reply02 Apr 2018, 08:51
Official

Hi Jason,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile team.
Your reference number for this query is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,