TW
Timothy W

1 reviews | Active since Feb 2014

18 Jun 2018, 16:34

****TIEST COMPANY EVER

So here we go again... another complaint about Telkom ... whats new?

So here it goes.. for a long time i was using telkom ADSL and for most of that time i was having problems with my SPEED ( as usual) ... whenever i checked their site it would tell me that i has 10mb download speed but i was only getting 6mbs... max close to 8mb on a good day.

Then came along their LTE uncapped... checked their site and i was in an area that could get it. I am less than +-1km away from the tower that im connecting to.... so i obvously think to myself that LTE should be better than ADSL ( who wouldnt think that based on how close i am to the tower)... WORSE MISTAKE I EVER MADE!!!!!

I can count on one of my hands how many times i actually experienced what LTE is.

I have tried calling their number for assistance ( 081180) and apparently they have been having "technical problems" for the past 2 weeks ... the one time that i did actually get through to them i was promised that a technician would come through to test my connection and see why im not getting good speeds ( daily a max of 3Mbps - For LTE --- seriously ).

I am sick and tired of struggling with these people ... clearly i can cancel this account because i haven't been getting any of the service that they claim in their contract ... which means that it is a breach of contract ....

So what now Telkom would this be the only way that i can actually get some help ????

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Replies (1)
TW
Timothy W's update06 Aug 2018, 09:56
Reviewer Update
So more than a month and still no effort has been put into resolving my issue...my opinion of this company has not changed in the slightest...still the ****TIEST COMPANY IN SOUTH AFRICA...they put no effort into helping their customers at all...they seem to think that sending a message is enough but news flash it isnt