**** **** **** **** SERVICE!!!!

My account was overcharged in August and I called this **** service provider and i was asked to send my bank statement as proof which I did to ********** on 28/09/2018 who bothered not to respond back even though she asked me to send this info to her. Next email was sent to ********** on 5/09/2018 non of these people resolved my query. I called on:

24 September - Was advised on 48 working hours - This idiot did not advise that my refund should be in my bank account!!! 25 September - Was advised on 9 to whatever working days 29 September - Called logged 2 October - Email sent to Billing agent 5 October - Email sent to TL 8 October - Still unresolved!!!!!!!!!!

It has been over a month waiting for a refund from ****ing AUGUST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I WAS TOLD A TEAM LEADER WILL CALL ME AND TO DATE NO ONE HAS CALLED ME!!!!!!!!!!!!!!!!!!!!!!! A TWITTER POST WAS SENT, A FACENOOK INBOX WAS SENT (WHICH THEY ONLY RESPONDED AFTER 3-5 DAYS)

YOUR SERVICE IS ****!!!!!!!!!! IT'S APPALLING AND DISRESPECTFUL TO PEOPLES TIMES AND PATIENCE WITH YOUR **** SERVICE!

YOUR SERVICE IS CRRRRRRRRRRRRRRRRRRRRRRRRRRRRRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPPPPPPPPPPPPPPPPPPPPPPPPP AND THIS QUERY NEEDS TO BE RESOLVED RIGHT ****ING NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

********** 783 Kea.