**** service re telkom

We have been trying to cancel our ADSL (internet) package online for quit some time now but every time it shows an error massage when we want to submit the cancelation. If you go into a store then the agent tell you they cannt help you with the cancelation I must do it online. We did not get or use the service since last year November 2018 but telkom deducts the payment every month. I'm so not happy with the service and just want cancel our wifi package.