UM
Umar M

1 reviews | Active since Aug 2013

18 Apr 2018, 16:08

**** Service! Or rather none at all.

I wish there was a zero star that I could have rated them. I app**** for my line to be moved on the 16th January, and 3 months later it is still not done. The technician came out on the 5th March and said that there was a problem with the cables, but nothing seems to be done about it. Each time I phone the call centre, I get told the same thing with no actual progress in the matter. All they do is send emails to someone or the other who is "responsible" for this. Not only that, I was told that they added additional wireless services to my account. This without me even applying for such a thing. Had it not been compulsory to get a line from them for ADSL I would have never even bothered with them. I phone them so often to try and get it done that i know almost all the call centre agents by name. They are without doubt the ****test company in South Africa. I have escalated to the below managers as well with no assistance: Mariam(o) Pillay Denzil Govender Kaylin.

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