**** service from a poorly managed store!!!

Rebooked my iphone for repairs a few days after receiving it from the first 'repair'. Turns out after waiting more than 3 weeks the first time the phone was actually not repaired- at all- and the store manager admits to this. There was a muck up with the booking and repair. Vernon collected the phone from me the second time and promised to escalate the matter and keep me posted regularly- he ****- He never contacted me once and its been over 3 weeks again and still no phone! I cannot begin to explain the frustration and dissatisfaction with Vernon and the Telkom Store in Pavilion. It's really pointless having that store there when it's so poorly managed. Keeping customers hanging seems to be the norm at that store. On a totally separate note - while we on the topic of Telkom - my landline and ADSL Is also messed up, for the 100th time in the last 3 months! Well done Telkom. Keep up the great service! I'll be sure to post my wonderful encounters with HellKom on every social media platform and the news paper... Watch this space...