**** service

The beginning of this month my wife i app**** for a wfi and land rental installation. I never came across such pathetic service ever. Telkom call centre is run by idiots and the staff behind the calls and the managers need a reality check on how to service a client and the queries. For two solid weeks i called them to find out my status of the order. I get rude *********** fools thinking by lieing to clients and end calls when they cant answer questions is acceptable. In total i spoke to 7 different consultants with bad attitude. If its not the systems thats down its waiting hours to get through and when eventually some one answers your call its seems like you have better knowledge than them. So we app**** online after two weeks i called i get told the order is cancel due to my wife not answering okay i get that. But she never got any calls from telkom beside an email about our new email addy. I asked to be esculated. It was promised it will take 24 to 48 hours to get feedback. I waited another two weeks called. This guys in the call centre confirmed that friday a technician will be sent out. So i must not call anymore all will be sorted. I called today waiting litteraly hour to get through not forgetting to mention i called about 10 times in the day . I get a young lady telling me sorry the order has been canceled again a day before the technician must sent out. I asked why she cant confirm she cant answer me i asked to speak to manager. No luck. Then she tells me our mobile number that i confirmed is incorrect by 1 digit. So the last month me calling telkom i did security check and every one i spoke confirmed my mobile number now its incorrect. This is utter bull****.

On this platform i want to make it clear and loud and its my legal right to request my call recordings to prove this **** service. I want my order to be esculated and i want a manager to call me today. Im a telkom client with other services. You better act on this!!