**** service

Hello Peter

I am very annoyed with Telkom mobile technical call centre. we took out contracts on the 31 March 2018 and asked for the 2 numbers to be ported from another service provider. 1 number has been ported and I am still waiting on the other number. there was a call logged on 3 April 2018 to bypass the porting sms system and then a agent "from the back office" will call us to assist with the porting. At this time nothing has happened. On the 1st call that I made to Telkom call centre the Lady told me they have phone us but the person who answered is over seas, and the fact stands that we are all in South Africa. The 2nd call another lady told me that I have to go to the store for them to log the call. Every I asked them that there is a call logged they say its the incorrect call logged. I phoned a 3rd time and another lady said she has escalated the problem for an urgent matted and that the technician will call later that they or the next morning, and guess what, nothing. I phone a 4th time and spoken to the second lady again as she told me that this can take up to 10 working days and yet I have to pay the contract and the phone but I actually cant use the ****** thing. this is very **** service and I even talked to a agent on the web as well as send an email to complaints and guess what, **** happen, absolutely NOTHING.

It feels like I made a very big mistake to move to TELKOM as this is up to ****. I am still waiting for the matter to be Resolved.