**** SERVICE!

On the 08/10/2017 evening my ADSL service that I have with Telkom suddenly stopped connecting. On 09/10/2017 I called Telkom to report the fault. The advisor said that they cannot see anything wrong on their side as my line is syncing and I will have to pay call out fee as it is "not their fault, my line is not working". He advised that I need to take my modem to a Telkom store so that they can check, he advised also that any Telkom store is able to do this. We had to go to 2 different stores as they could not assist. Eventually they confirmed at the store that it was not the modem that was the problem as it worked fine at the store. We then went home to do the testing as per the 2nd technical support person advised, however this 1 now stated that actually my line is not syncing, so now she can log a fault (1074CRK091017) . She advised that this matter will be sorted within 72 hours. On the 12/10/2017, I called and the 3rd person I spoke to told me that my call was only logged on the 11/10/2017 and that 72 hours waiting period is incorrect. Then I escalated this ( ********** ) . Then on the 13/10/2017 I called again, this time all the 4th advisor told me was so sorry theres nothing I can do. I then got an email from Nobantu Xaba, telling me so sorry for the inconvenience, he/she will following up on this matter and giving me feed back. It is now 16/10/2017 , nobody has called or messaged me. I just spoke to Nkanyiso who totally rude and inconsiderate, just had a "sorry you need to wait" attitude. he eventually put me through to his manager Waseem. He basically told me that there is nothing he can do, he just sent an email to the cable department.

So in a nutshell, when its time to pay, then every department has your number, they bombard you with calls, texts and emails , however when the table are turned they don't even have the audacity to call or let you know what's happening.

THE DEFINATION OF **** CUSTOMER SERVICE!!!