Shevon pillay (BAD SERVICE)

I had a phone call from shevon from telkom. She has spoken to me about her lte package. I have told her that's a good deal coz I'm struggling with my adsl at home been very slow. I have signed up with her package 2 weeks later I received a sim but no router as was promised. Been emailing her 24 times but no reply and have phoned telkom 9 times and have went to telkom head office and still no response. The sim card is still in the package I received it never been opened. I have then tried to cancel the order because I can't deal with this perthetic service and they tell me I must pay up R800 first for them to do that. It's been 2 months now I've been paying for a package I never received but yet they still want R800 for something that wernt my fault. Telkom your service really sucks. And I hope that shevon pillay looks for a new job cause this is no way a company gives service!