Sheer Incompetence

<p>Sheer incomptence</p> <p>I requested a transfer approximately three weeks ago.</p> <p>It's a residential line with ADSL service.</p> <p>The consultant transferred the number to the original address resulting in the call closing immediately. The consultant did not call me back.</p> <p>When I followed up a week later, they could see what happened on the original call. They escalated the matter and assured me that the line would be transferred before we moved.</p> <p>In the last week I was given three different dates for installation. The last was a confirmation SMS from Telkom confirming that a technician was dispatched yesterday, 30 September 2016.</p> <p>On follow up they claim that the technician could not gain access to the property.</p> <p>There was always someone at home with people and cars outside. The technician did not call me either.</p> <p>Further to this, on querying the matter with their call centres, they tell me that the technician was dispatched on the 29 September 2016. My SMS clearly states 30 September 2016 and the SMS was sent by Telkom on the 30 September 2016. No SMS was received on the 29 September 2016.</p> <p>Trying to speak to a manager at the call Centre is impossible. They refuse to put you through to one.</p> <p>It appears that call queues, service levels, and resource planning are attended to by the consultants taking the calls.</p> <p>We have now moved and there is no Telkom access. As far a I am aware the service is still active at the old address.</p>