RN
Ryan N

1 reviews | Active since Jul 2011

09 Feb 2016, 20:39

Shaping on unshapped contract

I'm signed up for the \SmartBroadband Uncapped Wireless\", which only has a fair usage policy of 50 gb on \"Peer to Peer and news servers Protocols (NNTP)\" both of which I don't use.<br> <br> I have been on this contract since November 2015.<br> <br> From 7pm every day for over the last 2 weeks my connection goes from a 90mbs +/- downstream connection to a 2mbs connection until midnight. <br> <br> There has been no notification or reason why this should be happening and it's completely against the contract I signed. "

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Replies (1)
Telkom
Telkom's reply09 Feb 2016, 20:47
Official
Hello RyRy79261,

Thank you for making contact with us


This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.

SM198859

Regards
Keagan
Telkom Social Media Team