BL
Bryce L
1 reviews | Active since May 2012
09 Feb 2016, 21:53
Shaping during peak times, unable to use showmax
I'm signed up for the \SmartBroadband Uncapped Wireless\", which only has a fair usage policy of 50 gb on \"Peer to Peer and news servers Protocols (NNTP)\" both of which I don't use.<br> <br> From 7pm every day for over the last 2 weeks my connection goes from a 30mbs +/- downstream connection to a 2mbs connection until midnight. Im unable to stream showmax.<br> <br> There has been no notification or reason why this should be happening and it's completely against the contract I signed. "
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Telkom's replyOfficial
09 Feb 2016, 22:06Hello brycelarge,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM198877.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM198877.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Telkom's reply09 Feb 2016, 22:06
Official
Hello brycelarge,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM198877.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM198877.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team