Shameful TELKOM

Telkom's absense of service in executing termination of servce is frustration beyond words. Four months now i have tried to disconnect my residential phone line. I obtaine the form online completed it, mailed it,.... nothing. I went in to Telkoom, caused a scene and was told to go online and complete a form. This I did and still no result. I now read in the attached article that many other people are experiencing the same difficulty urthermore the attached article does not give a contact number at Telkom in order to resolve the matter. https://mybroadband.co.za/news/broadband/272535-what-to-do-when-telkom-wont-cancel-your-line.html