Shameful service

<p>I had two cell phone contracts which were taken out in the same month in 2013 after having given the notice a month before the contract came to an end as requested, I was told that my request had not been received and therefor I was charged normal rates for the month after my contract had to be terminated. I had contacted Telkom numerous times and only after complaining on Hello Peter I received correspondence, it eventually took another month to be terminated or so I thought! When my contracts came to an end i continued to use the cellphones from time to time as i have a Vodacom contract as well but stopped using the simcards as i was under the impression that my contracts had come to an end. Yesterday i received a notification that a payment had gone off one of my accounts and was surprised as i was under the impression that both my contracts had been cancelled when the contract periods had lapsed and thought that it could have for the insurance of the phones. So i go to The Telkom store in Mahikeng to inquire what exactly this payment is for and to my surprise I was told that the one contract is still active even after my contract period had lapsed, after I had to submit contract cancellation forms twice and still no luck, after complaining on Hello Peter I received correspondence. Now after the contract was terminated, a year later I find out that I am still being billed. Is this how ex/customers is treated?</p>