Shame on you Telkom

On Tuesday 27 August 2019 at 14.30 our lines got disconnection. I called into telkom and I spoke to a customer care consultant. I was informed that he can see the account is not in arrears and that they will send an e mail to the accounts department for our lines to be reconnected. It will take 5 to 24 hours. Tuesday morning at 10 am I called telkom again. I spoke to a supervisor who apologized for the inconvenience and she said she will escalate the matter. I said to the supervisor that the error is causing us a lot of inconvenience and I am going to cancel our contract with telkom. I need our numbers to be released to MTN as we are moving our business else where. At 3 pm I called telkom again. After I spoke to the customer care representative and another supervisor, both who told me the error is on Telkoms side, apologized for the inconvenience and said they will sort out the matter for us. Friday afternoon at 2 pm (96 hours after our lines where disconnected) our services has not been reconnected and I called telkom once again. I spoke to a customer service representative and I recorded the call. I asked if she could please cancel our contract and release our cellphone numbers. She said that is is not possible while we are suspended. She also mentioned that she can see we are up to date with our payments and that the error is on Telkoms side. She also said that when the debit order goes off on the first our lines will be reconnected. I said that I will not pay anymore money towards Telkom and that we are being victimized and treated very bad. We will not be responsible for any bills from the 27 August 2019 as we are not refunded by telkom for loss of income, extra additional money we had to pay towards airtime and data while our lines were disconnected due to an error on Telkoms side. This is an embarrassment for us in our businesses as we can't access the internet or call our clients. I find it very unprofessional and completely unacceptable. This is not how you treat customers. We have extra unplanned expenses as we have to reprint our signage, business cards and flyers if we can not keep our numbers. I feel that we should not pay for someone else's mistakes and that telkom should be held responsible