Shame on you Telkom!

If there were a minus star rating, Telkom would have received this from me.

It is the past few months that their e-mail service has really deteriorated to such an extent that it is not acceptable.

I do not know WHAT they have done, but all of a sudden my mails to financial institutions like FNB is seen as dangerous and not from a trusted server, and therefore returned, undelivered. Our alias mail address has been in place for over 20 years and now all of a sudden the address shows up as the account number. This mail address is not recognised by the banks or other places where I have subscriptions, so my accounts are locked or frozen due to this change you decided to make.

It is taking so much time, money and effort to try and explain to all these businesses that the e-mail account has not changed, it is just Telkom being silly and not thinking their changes through, it is ridicilous, to say the least.

Furthermore, I have been trying to get the correct outgoing mail server details to set up my mail account in Outlook, without success. The Telkom store in Somerset Mall has sent at least 4 requests that I be contacted, of which only 1 was fulfilled at 1 minute to 5 and at 5, they hung up. The outgoing mail on my phone has never worked, due to who knows why.

During the lockdown period my mails were off for weeks and my request to supply a statement of account has still not been attended to.

They claim to be the biggest and best telecomms service provider in SA, but I have not seen of that in the past months.

I need urgent assistance and would appreciate you to correct and connect my mail address as it used to be previously, and contact me to supply the correct outgoing mail server details.

I cannot even log a query online as I do not have a Telkom phone line and ALL their automated service numbers require a Telkom phone number. How ineffective is that?