Shame on you Telkom!

I am so tired of Telkoms poor service. I have had no landline or Internet for the past 5 days and had only been up for 6 days since my previous outage which took almost 3 weeks to repair!! During the short time I had working internet in November it was slow and intermittent. I am presently paying for a faster speed on internet what a joke I am paying for a non service. I call Telkom daily to see what is going in and was told a technician will be here on Friday or Saturday did you see them as I most definitely did not! Today I called again and was told the technician assigned could not find the fault and has passed it onto another technician????? When I questioned this I was told he checked from the exchange and the new technician will update me - well still nothing!!!! Meanwhile my cellphone bill is escalating are Telkom going to give me compensation on my Telkom Bill? Please help as I don't know what else I need to do - is it too much to ask for a working service?