Shame on You Telkom

Shame on you Telkom. For the past 10 days I've tried to get Telkom to fix my Internet, and up to today it's still the same. 80% of the day our Internet ping is in the 5000's not a typo with a download speed of 0.09. We pay close to R 1000 a month for a service that suck like that. The worst is the technicians will call you and tell you that the problem has been fixed and when you test it, it's still the same and the case has been closed without fixing the problem. First Ref nr: 181CTK200915 has been closed don't know when and the second : 642CTK230915 has been running since 23/09/15 and closed on 27/09/15 without problem being fixed. Got a new escalated ref today ***. Supposedly they will call me to fix the problem. Will see about that. Shame on you. Taking peoples money without delivering the service.