Shame on you

I'm very unhappy. Telkom has not responded to my email or my complaints when I have logged them over the phone. Twice I have logged complaints. The first time it was logged after waiting three days to hear back after being told it would take 24-48 hours for someone to get back to me, I called them back after no response. Only to find they never logged a complaint. I sent an email to the manager whose email address I was given complaining about lack of the response and the staff member I dealt with initially. I also logged a new complaint. This I was told would take 48-72 for them to get back to me. I hear from no one. Instead I get a massage this morning a few days later saying my complain has been resolved. Where is the human touch? No one helping me and no my complaint had not been resolved. I have two contacts with you. Absolute ******* customer service. I feel like changing service provider. Also how many times must I call in to speak to a consultant and be referred to different departments and the phone line is cut off. Is this the best I deserve? After paying between R1300-R800 a month I don't think so. I am going to investigate other providers. You don't seem to care about each individual you deal with. My data had been disappearing for days. And your lack of response costs me time and money. How very disappointed I am.