shame on you

hi my tel *** has not been working since a week, and this problem is an on going one, I believe<br> there is apart that is required and Telkom is not doing much to replace/repair same hence the subscriber is<br> suffering, will there be a reduction In the rental ?? also how will I get refunded for the calls I am making a the<br> call box ???, pls could you forward the director details for KZN or I will be expecting a call from him/her