Shame on Telkom Technical Support

I have a business landline with internet connection which I lost on 28 Feb. After many attempt to get hold of Telkom Technical Support, on 3 March I managed to speak to Del who said he will escalate the problem and a technician will call me. This has never happend. Through the week I have then spoke to three more advisers,each time Iv,e been told that it will be escalated and a technician will contact me. Never happend! Eventually on Sunday 8.March a technician arrived and after testing he said my WiFi router is faulty.First thing Monday I got a new one and rushed home to install it as by now I was out of Internet connection by 9days and penalties piling up by not been able to fulfill payments to various institutes. Short lived happiness as the new router did not want to work. Again after many hours of trying to get through, a technician called Monty stated that my line is not in sync and a technician will call me. Never happend. Tried again to get through on Mon.and Tue. but with no avail. 11days no Internet. Today at 10am an angel who's name is Theolene Thomas answered my call and helped me to set up my router. She was professional and patient. Big thank for her.