SHAME on TELKOM during COVID-19 Lockdown - ******** Business Practice, adding Anytime Extra service

REF: Support #***

Without permission, and prior engagement of any kind, Telkom have unilaterally added a completely unwanted / unneeded, and expensive monthly (Copper) Anytime Extra Calling Plan to my FTTH Fibre 10Mbps Data & Voice service account. I have ZERO use for such an extensive Calling Plan (copper) landline service. *** TELKOM !! Where did you get a signed off permission document with Utility Bill, RSA ID etc. authorising this ?? Whoever did this needs to be fired since they have brought TELKOM into disrepute. The first I heard of this was an SMS and Email from the Campaigns department welcoming me to my new Anytime Extra Calling Plan service which would be retroactively billed to my account. HOW DID THIS HAPPEN ?? Either this was mistakenly (accidentally) added else if deliberate it is ***** and deserves to be prosecuted as such ********ly. ICASA needs to be informed of this ******** and shameful practice in a time of COVID-19 where most people are battling financially to make ends meet due to loss of income. This is tantamount to THEFT. I DEMAND that the inclusion of this unwelcome Anytime Extra service is investigated and removed immediately without prejudice or cost to me. Primary Account:: UNLIMITEDHome Lite 10Mbps Fibre Data & Voice service [***] with the following associated product numbers below: 1. *** - FIXV - *** 2. TIN*** - TINT - TIN*** 3. B*** - BB - B***

TELKOM you have forever lost my respect, and trust. P.S. I complained by email immediately to both the Campaigns department and Support at *** about this farce and only got a reference number [ Support #*** ] so far.