Shady

I have recently taken out a contract phone & upon taking it out the service rep showed me the free gifts will receive with the device, when trying to claim said gifts the window period for the gifts had already expired and all they said was that you were suppose to read the fine print, why say then say that you will receive the gifts. Also he neglected to say that there was a special when taking out the device whereby you could receive a second device at a reduced price, this was only seen when going back to the catalog and reading the fine print. I went back to the store and said that I still would like to take the second device, they then logged the query and gave me a reference number and said they will send me an sms and it will take a few days, it has now been three weeks and still nothing!