Severely Disappointing

<p>I could write a novel on how dissapointing my experience with Telkom has been throughout the years, however for the purposes of this review I am going to stick with my current gripe with the company.</p> <p> </p> <p>Telkom is notorious for quite simply <em>losing</em> orders, requests, applications etc, making it appear as if your requests are ignored and not cared about. A quick search on the internet will prove that in a heartbeat. I app**** for a Telkom Mobile deal almost three weeks ago, and besides the automated email received when completing the online application form there has not been a single peep from Telkom's side on the progress of my order, which I was told will be in my hands within seven days.</p> <p> </p> <p>I phoned a call centre three days ago and my suspicions were confirmed, the order has not even been looked at, leading me to believe it was simply ignored / forgotten. The lady I spoke to informed me that the person who initiated the application never committed it, and continued to say that she will get it sorted (supposedly she typed an email as we were speaking on the phone).</p> <p> </p> <p>Unfortunately I never took any reference numbers from her, as upon my second follow-up call earlier today I was told <em>again</em> that nothing has been done about my order and that they will get onto sorting it out bla bla bla... See the pattern?</p> <p> </p> <p>While all this is going on I have already paid for this month's subscription, which is now a third of the way through and I am yet to receive my device.</p> <p> </p> <p>This is most certainly also not the first time thios has happened. We struggled for nearly a <em>year</em> getting just <em>feedback</em> out of Telkom regarding the moving of a line. <span style="text-decoration: underline;">A </span><em><span style="text-decoration: underline;">year</span>.</em> But that is a frustrating story for another frustrating time.</p> <p> </p> <p>I will update this review as my experience with them continues.</p>