Severely Degraded Line Quality with 0 Assistance

I have a 4mb Uncapped Home Account from Telkom. 8 days ago issues started on my line. After calling everyday speaking to TOO MANY agents and 2 Team leaders I have still had no contact from Telkom. I use to have a latency of 5 and 0 jitters on my line with a Speedtest result of 3.5mb Download. Now I have a 55 Latency and a jitter of 56 making online gaming a thing of the past. All that Telkom says is they will assign it to second level who never, never contacts me. <br> <br> My 2 ref numbers I have is *** / *** All these fools do is say 2nd level will sort it and call me NO ONE HAS CALLED ME. <br> <br> The Team leaders I have spoken to are Thando and Ritesh the agents I managed to remember was Nomveliso / Siwotando and Tholani.<br> <br> What can a Client do if the company they getting a service from REFUSES assistance nor gets back to you and also refuses to pass you on the ppl that can help. They are all a bunch of *********** and Arrogant Idiots working for this Second rate company. And now I should pay my bill and on time also? <br>