Severely bad service from Telkom regarding repairs

<p>We have started experiencing problems about four weeks ago with our business land line. No incoming or outgoing calls were possible. I reported this and the lady told us on line that it was a Telkom fault and thus we do not have to pay for a call out. Our outgoing lines started working the next day.</p> <p>Incoming however we are still where we were which is nowhere and not able to do business properly ...ref number 124BTI220317 was the last referance given and we keep being told it is either a wrong technician being sent out or now they have to order cables. We have never even seen a technician on the property or near it as we have two boxes..one inside the property and one placed outside, which is apparently where the problem lies. What i want to know is if Telkom will refund us all our lost income for the past month due to negligence on their part to fix a faulty line? Seemingly they are just getting worse and worse regarding service delivery and i can understand why people turn to fibre and away from Telkom totally. This is a disgrace!!! When are we going to stop getting the runaround and get it fixed????</p>