1 reviews | Active since Jan 2015
Several years of bad service unsuspecting people
<p>My inlaws has had Telkom ADSL for several years now and has always complained about slow internet in the Jeffreysbay area. I suspected that they might be on a 1 Mb/s line as Speed tests returned around 1 Mb/s , but when I contacted Telkom on their behalve I was told that their line is a 4Mb/s line and has been for severwl years now. This means that they have been paying for a 4 Mb/s service and have only been receiving a 1 Mb/s. My inlaws are older and not that up to scratch regarding the technical side of internet or ADSL. In my book this borders around theft. </p> <p> </p> <p>I have logged tickets with Telkom and they keep on closing the ticket as resolved, when in fact the speed is still slow!</p>
I responded per email on 10 November 2016, See Below and assist:
"Dear Moenieb,
I was out of reception for a moment. You are welcome to contact me again on ********** .
The affected line number is ********** .
I have checked the prioritization as requested and it is set accordingly. I have also noticed that the landline is not functioning. At first I thought it was the phone that was not functioning, but after installing a second phone the line is still not functioning.
In the past when we visited my in-laws I always thought that they only had a slower internet package and I asked them to upgrade to a 4 Mb/s line. This was done about 4-5 months ago, but I realized now that there is definitely a problem on their exchange or line.
See below a speed test I ran just now;
Herewith the ticket reference number for fault logs;
172CEK091116
449CEK101116
"
I responded per email on 10 November 2016, See Below and assist:
"Dear Moenieb,
I was out of reception for a moment. You are welcome to contact me again on ********** .
The affected line number is ********** .
I have checked the prioritization as requested and it is set accordingly. I have also noticed that the landline is not functioning. At first I thought it was the phone that was not functioning, but after installing a second phone the line is still not functioning.
In the past when we visited my in-laws I always thought that they only had a slower internet package and I asked them to upgrade to a 4 Mb/s line. This was done about 4-5 months ago, but I realized now that there is definitely a problem on their exchange or line.
See below a speed test I ran just now;
Herewith the ticket reference number for fault logs;
172CEK091116
449CEK101116
"
Garreth from Telkom contacted us and was super helpfull. He immediately identified synchronization issues on the line and dispatched a technician to resolve the issue. He also provided valuable follow ups. Thank you Garreth.
Garreth from Telkom contacted us and was super helpfull. He immediately identified synchronization issues on the line and dispatched a technician to resolve the issue. He also provided valuable follow ups. Thank you Garreth.