Seventh circle of hell

After four months of unresolved billing disputes over an ADSL line Telkom finally solved their problem by disconnecting us. Several toys out the cot and THREE DAYS later we were reconnected but sans data. So we had a telephone line but no internet. Between my husband and I we spoke to no less than SEVEN different call centre agents, not one of whom actually logged a fault. Only after I completely lost my temper did one of the excuses for an agent actually log a fault. Although I was assured the fault would be escalated immediately, to my utter lack of surprise, a further two days passed before a technician wandered into our vicinity. Upon calling (and waiting on hold for yet another half hour) I was informed that the technician couldn't determine what was wrong and had left. Apparently another technician will come tomorrow. It is now NINE days and hundreds of rands of unnecessary 3G data, since we were wrongly disconnected and we're still nowhere closer to having our line fixed. Oh, and we're still being billed incorrectly.