Seven weeks and still no repair

My aged mother in law who lives with us and her only connection to the outside world is her phone. I have repeatedly logged the fault and after seven weeks still nothing has been done. My biggest complaint is that she has written a letter to terminate the service and it appears that in this day and age and dealing with a technology company like Telkom, there seems to be no way to e-mail this letter to the accounts department. Every website having anything to do with Telkom seems to advertise new services only and no support services. I wish the consumer council will intervene and force Telkom to give better service to their so many dependant customers. Call 10210 and see how long it takes to speak with anyone. Visit a Telkom store and they refer you to a phone in store and refuse to take any fault reports. Back to square one. Call 10210 and just wait.