SETTLEMENT VALUE LETTER

I requested a settlement quote from Telkom on the 29th of March. They said that it will take 72 working hours, I waited, the 72 working hours has now elapsed. It is the 19th of April and still have not received no feedback at all, not even a mail or call. The call center and the telkom shop gave me the run around, the shop consultants says the call center can only help and the call center says the shop can only help with this query. <br> <br> This has become so monotonous. I have no clue what to do further.