Settlement quotation letter

<p>My enquiry has been loaded on Friday 15 July 2016, I am in dire need of a settlement quotation letter which is a notification by letter of how much money is outstanding to pay my cell phone contract. My Cell phone contract is currently suspended due to non payment, I am in the process of consolidating my accounts with a credit provider and the only outstanding requirement is this settlement quotation letter from Telkom. Monday 25 July 2016 I was contacted by Donald Motau from the collections department, who is also unable to provide me the letter that I need, all that was provided was the last invoice that was posted to my address which the crdit provider is not willing to accept. I have explained to him why I need the letter, he responded saying that he has escalated to the query his supervisor Sean/Shaun, who spends half a day in the office due to unknown commitments. I need this letter by cob today (27 July 2016) to pay up my Telkom account. I work in a customer services department and I know that there are channels and procedures to follow which I have abided by. It is a matter of opening up word, typing out the outstanding balance, state the date by which the quotation is valid until, add the banking details and add the telkom letterhead, that wouldnt take 5 minutes. Lets not make this any more difficult otherwise I am more than willing to approach my legal representative to assist me in this matter.</p>