Settlement / Paid up letter

I wish there was a zero for telkom . They are refusing to give me a paid up letter, service had been canceled their system process is outdated . Everything with them takes time to update you make a payment it takes 72hours for eft on their app it is 48 hours they have no immediate payment reflection. Their customer service told me they don't have a legal department for escalation of cases.

It's against the consumer right to keep the customer from getting their paid up letter ,Telkom is very fast to list people but when we make payment and have to update our payment it takes forever .

Telkom is a daylight ******* a company that doesn't favor or respect their customers at all .

I was told they need to file a dispute for me to get the letter ,today I'm told no one has attended or assigned to the case as yet .

I wouldn't refer telkom at all to anyone .