Settlement Letter of Account

I requested a cancellation of SIM card contract on the 24 April 2020. I served my notice during the month of May 2020. I then received my final invoice in June 2020. I kindly requested a settlement letter on the 22 June 2020. I was informed that it would take 7 working days to process. To no response of the settlement letter, I followed up on the 06 July 2020 to be informed it will be escalated and within 48hrs I will receive a response. I then furthermore called again on the 09 July 2020 to follow up, to be informed it will be escalated and please wait another 48hrs.

Telkom can you just give a damn and give the client what we seek from you.