1 reviews | Active since Sept 2014
Settlement letter not received for months now....
<p>I have requested numerous times for a settlement letter but to my suprise TELKOM does not provide that. What ******* is that I just want to settle my contracts which is three contracts with TELKOM and close it. What can possibly this hard spoke to BRADLEY yesterday and he advised me about a cancellation form to send to telkom which will take guess 21 to 31 days another month. I WANT THIS SORTED OUT BEFORE THAT 21 DAY thing really i am so disappointed i don think i can refer anyone to Telkom with this pathetic service i received. Its nice to debit my account but not so nice when i dont want to have any business with you anymore. </p> <p> </p> <p>i want someone to call me today before COB </p> <p> </p> <p> </p>
Good day
When you refer to escalated i did not receive anything since this case has been logged what is the turn around time for the settlement letter to be received so that I can pay the amount due and close off my contracts i want to do this before the end of this week. I cannot wait the 21days for my contract to be cancelled that means you guys are going to continue debiting my account which will be closed within days from now. I need a better response then that really man i need proper service not some automated repsonse provided with a reference number that means nothing to me. I am really frustrated with this now can someone email or call me back with feedback. Tell me what are you going to do to provide me with the service i deserve please cause i need to know where i stand.
Waiting upon your soonest response
Gizelle Gordon
Good day
When you refer to escalated i did not receive anything since this case has been logged what is the turn around time for the settlement letter to be received so that I can pay the amount due and close off my contracts i want to do this before the end of this week. I cannot wait the 21days for my contract to be cancelled that means you guys are going to continue debiting my account which will be closed within days from now. I need a better response then that really man i need proper service not some automated repsonse provided with a reference number that means nothing to me. I am really frustrated with this now can someone email or call me back with feedback. Tell me what are you going to do to provide me with the service i deserve please cause i need to know where i stand.
Waiting upon your soonest response
Gizelle Gordon
Good day,
For which affected number do you request this because none of your accounts are cancelled.
Kind regards
William
Telkom Social Media Team
Good day,
For which affected number do you request this because none of your accounts are cancelled.
Kind regards
William
Telkom Social Media Team
Good day
I called the call centre which gave me the around i want to cancel all my devices with Telkom. Can this be arranged or not ? Can you send me this form so that this can be done. I want to cancel all my numbers with Telkom please.
I have recived an email prior to this one you can send it to my email address.
Good day
I called the call centre which gave me the around i want to cancel all my devices with Telkom. Can this be arranged or not ? Can you send me this form so that this can be done. I want to cancel all my numbers with Telkom please.
I have recived an email prior to this one you can send it to my email address.
Good day,
Your request is sent to Retentions. Case ***5
Kind regards
William
Telkom Social Media team
Good day,
Your request is sent to Retentions. Case ***5
Kind regards
William
Telkom Social Media team
Good day
Is there an update on this i would like to make the payment today so close off the Telkom Account.
Please provide me with the settlement amount and banking details. I dont think this can be that hard. The retentions department never came back to me. I'm still in the dark here can someone phone me urgently and have this sorted otherwise it will be esclated further the Hello Peter.
I will be waiting on a call and an email with the settlement amount with the banking details attached.
This is really insane i just keep getting a reference number that does nothing but just a clear indication that you passing the the load around and not taking up ownership on this case logged,
Gizelle
Good day
Is there an update on this i would like to make the payment today so close off the Telkom Account.
Please provide me with the settlement amount and banking details. I dont think this can be that hard. The retentions department never came back to me. I'm still in the dark here can someone phone me urgently and have this sorted otherwise it will be esclated further the Hello Peter.
I will be waiting on a call and an email with the settlement amount with the banking details attached.
This is really insane i just keep getting a reference number that does nothing but just a clear indication that you passing the the load around and not taking up ownership on this case logged,
Gizelle
No this is really not working out no response to my post nothing. you keep debiting my account and send me statements when i want to cancel my contract and pay the amount that is due. Please just give me the banking details for Telkom and the amount so that I can cancel my account. I had enough with Telkom really this is madness.
No this is really not working out no response to my post nothing. you keep debiting my account and send me statements when i want to cancel my contract and pay the amount that is due. Please just give me the banking details for Telkom and the amount so that I can cancel my account. I had enough with Telkom really this is madness.
Really another day and no response or any feedback on this. Is there even people working there at Telkom complaints department. I want answers i keep phoning you guys but everyone i speak to dont seem to understand what a settlement letter is. I will need to take this up with the CEO of Telkom maybe to get my complaint resolved accordindly.
Really another day and no response or any feedback on this. Is there even people working there at Telkom complaints department. I want answers i keep phoning you guys but everyone i speak to dont seem to understand what a settlement letter is. I will need to take this up with the CEO of Telkom maybe to get my complaint resolved accordindly.
Still no feedback on this matter another month passed and you guys expect to debit my account again..
Still no feedback on this matter another month passed and you guys expect to debit my account again..