JK
John K

1 reviews | Active since Aug 2013

01 Jul 2015, 13:30

SETTLEMENT AMOUNT IS NON EXISTENT!

2015-07-01 13:21<br> <br> In the past 2 weeks I have called Telkom's call center to try and get a settlement amount to buy myself out of the contract I currently have.<br> <br> They tell me to go to the nearest branch to get my settlement amount. I was absolutely furious about this to begin with , because all other service providers such as Vodacom can INSTANTLY provide you with a settlement amount.<br> <br> So after I cooled down a bit, I today decided I will visit the Telkom branch in Cresta. Get there and after waiting for 30 minutes in a queue, the lady at the counter tells me \Sorry

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Replies (1)
Telkom
Telkom's reply01 Jul 2015, 17:02
Official
Hello Johndekock,

Thank you for your post

Please note we tried to reach you on your mobile to no avail.

The matter has been referred to our Retention's team for urgent assistance and feedback will follow.

Ref ***7 / SM122216

Regards,
Didi Guma
***
081 180

Best regards,