1 reviews | Active since Sept 2014
Settlement amount and letter
<p>I am tired of Telkom really no responses or calls at all what do you take your clients for. This is not on i need to settle my contract as soon as possible. I need someone to call me or send me an email. Stop sending me reference numbers with no value i am tired i will be closing my account that is why i am so upset with this really I dont want to do business with Telkom ever again.</p> <p> </p> <p>WHY DOES IS TAKE SO LONG TO SOLVE THIS ITS OVER TWO MONTHS.</p> <p> </p> <p> </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good day
What department has this matter been escalated to? When will i get feedback all you doing right now is providing me with yet another reference number with no value. I really need to know into which account can i pay th e money into so that I know I'm done with you guys for good. I need an answer before close of business today. Really this is unacceptable now customer service right outside the door man. Upset client
Good day
What department has this matter been escalated to? When will i get feedback all you doing right now is providing me with yet another reference number with no value. I really need to know into which account can i pay th e money into so that I know I'm done with you guys for good. I need an answer before close of business today. Really this is unacceptable now customer service right outside the door man. Upset client
Okay so i ma rather made Telkom a listed beneficiary on my internet banking and paid the amount that the agent provided me via email. So do not attempt to debit my account this time i'M SERIOUS.
Okay so i ma rather made Telkom a listed beneficiary on my internet banking and paid the amount that the agent provided me via email. So do not attempt to debit my account this time i'M SERIOUS.
Really is this the service I am paying for i want to be contacted before the end of this week.
Really is this the service I am paying for i want to be contacted before the end of this week.
Good day
Trust you are well.
Apologies for the delay, please be assured that case number ***5 is escalated to our cancellation team for urgent assistance and feedback will be communicated.
Kind regards
Ithabeleng
Telkom Social media team
Best regards,
Good day
Trust you are well.
Apologies for the delay, please be assured that case number ***5 is escalated to our cancellation team for urgent assistance and feedback will be communicated.
Kind regards
Ithabeleng
Telkom Social media team
Best regards,
Good day Ithabeleng
Just for clarity here and i just want to bring this to your attention i have paid Telkom the amount that they have given stating that it is R 8000 odd amount which I have paid and I received a statement showing the credit I hope this month you not going to try and debit my account as this account is paid up in full now. I owe Telkom nothing what you guys owe me is good service and this cancellation to be done as in yesterday already. I'm really running out of patience with you people. Just giving me a reference number after a reference number but no resolution. Do you honestly think I have the time to keep checking this up with you. No one even bothers phoning me or sending me an email with a simple update. I can call Telkom Call Centre and you know what they will do nothing just like what you doing now. Sending me from pillar to post. Look how long it took you to give me this reference number a week after my last comment on the complaint. I want the manager to call me if it means that is how we going to end this partnership now.
Good day Ithabeleng
Just for clarity here and i just want to bring this to your attention i have paid Telkom the amount that they have given stating that it is R 8000 odd amount which I have paid and I received a statement showing the credit I hope this month you not going to try and debit my account as this account is paid up in full now. I owe Telkom nothing what you guys owe me is good service and this cancellation to be done as in yesterday already. I'm really running out of patience with you people. Just giving me a reference number after a reference number but no resolution. Do you honestly think I have the time to keep checking this up with you. No one even bothers phoning me or sending me an email with a simple update. I can call Telkom Call Centre and you know what they will do nothing just like what you doing now. Sending me from pillar to post. Look how long it took you to give me this reference number a week after my last comment on the complaint. I want the manager to call me if it means that is how we going to end this partnership now.