IR
Isaac R

1 reviews | Active since Oct 2017

11 Oct 2017, 19:06

Settlement

I have a cell phone account with Telkom and I have been with them for 5yrs and now I want to settle the account because I can't afford it anymore then they told me they wont be able to do that because thr contract say 24 months and I bellieve I have been denied my right as a consumer. What should I do.

0
Replies (3)
Telkom
Telkom's reply17 Oct 2017, 14:04
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly provide your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.

Please make sure you select "post a private reply" when you respond so that we can be able to view those details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

IR
Isaac R's update17 Oct 2017, 15:37
Reviewer Update
Dear Tumelo, Below are the number that I need settlement letter on. ID: *** *** *** *** ***
IR
Isaac R's update24 Oct 2017, 06:04
Reviewer Update
I since waited for telkom to send me a settlement letter and it's has been almost two weeks and they never bothered to come back to me as promised and this is a very bad service from telkom and I have been a loyal customer for over 5yrs.