AK
Anton K

1 reviews | Active since Jul 2015

04 Aug 2016, 15:09

Setting up a landline

<p>I was in your Tygervalley store and provided my details to activate the land line in my current apartment.</p> <p> </p> <p>Since then I have not heard any feedback with regards to my activation. I log onto Telkom's website to check the status using my reference number but then nothing works.</p> <p> </p> <p>I do not understand how Telkom can have a policy of a 3 week turn around. That is just poor service. I am on leave this week and go back to work next week and based on previous experience. Telkom only decides to give you a call when the technian is actually in front of your door when you are not at home.</p> <p> </p> <p>I tried calling the call center but there I am just put on hold for over an hour.</p> <p> </p> <p>I would appreciate it if someone could contact me as soon as possible to have sorted as soon as possible. This I'm turn is delaying my adsl set up as well.</p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply05 Aug 2016, 06:27
Official

Hello antonk13

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

AK
Anton K's update06 Aug 2016, 05:50
Reviewer Update

Hi Noleen

I am still waiting on someone to contact me with regards to this. Can someone please contact me today or earliest Monday. As I will be home on Monday afternoon and that will be best to have the line activated.

Regards

Anton