Setting an Expectation

http://hellopeter.com/telkom/complaints/setting-an-expectation-and-bad-customer-service-*** - After my first complaint and getting an automated response from Telkom (which does not help at all). Manager Nonhle calls me on Thursday 11 Feb 2016 apologising and informing me that they will be locating a Samsung A7 for me and will be calling back by 3pm or Friday 12 Feb 2016. Its been a week and still I have not heard from her. Just to get this straight. I app**** on the 25th of January 2016 and as a customer I should wait a month to get my internet sorted and a phone? when my application has been approved? Why do you keep setting an expectation which you know it wont be met? Is this how you try to keep customers on your books? Your service is pathetic to say the least. Telkom as whole should be a business of integrity. Never in my Life have I been treated like this from any service provider. CANT DEAL!