Services suspended regardless of payments made, and Telkom never responds on queries about it.

I switched banks last year September, and by the time my debit order went off in early October, it declined due to no funds available in my old bank account. I went to Telkom to inform them about the switching of banks. They told me to make a physical payment by PNP clothing and I did so.

This year Feb, my services was suspended due to a payment missed even thought I have always payed every month. They made a double deduction in Nov last year which in my mind covers for both Nov and Dec. I went to the Telkom store and they told me I need to send POP that I made in October last year as that can serve as the 'missing' payment the system detects. I send multiple emails to different email addresses stating my story, and the only times I have received feedback is that the POP does not open or it is blank while it opens by me. I constantly have to send emails asking when they will fix this problem but no response. My phone has been off for a while month now, regardless of payments made regularly every month. I am disappointed in Telkom services. I can not make calls and my phone only works via WiFi. I am tired of sending emails and not getting any responses.

Can anyone tell me what I should do next because I want to end my contract as the contract ends in May this year.