Services suspended. AGAIN

My aunt's has been moved over to the new prepaid sim service in January , and from day one we have had issue after issue. Recently her services got suspended /blocked. Phoned the call centre, then got put through from one person to another. First being told it due to non payment, then i give them all the payment details, no then she must go in and be put on the new system. Once i confirm she is on the new system, we are back to numerous consultants and back to the excuse of non payment. Finally got through to a very sarcastic lady just to told to phone technical.. I then send an email on the telkom website and the email previously mentioned on \hello peter\", no response from anyone. Magically a week later the phone starts working. Then this afternoon, same freaking problem and then telkom had the audacity to send me an email this morning asking me to rate their service.. Can anyone help me with details that I can use to get this sorted out. "