Services Suspended After Payment Was Made

Some History...<br> <br> ...After receiving my January invoice, I made a call to Telkom on 16 January 2015 to cancel my service with them. The lady on the other side said Telkom will give me a 25% discount, if I choose to stay on with them as my Service Provider. I decided that I am going to stay with Telkom. However, I have already received a copy of the invoice for January 2015. She assured me that by the time I pay the invoice, the 25% discount will be subtracted, as I make payments at the end/beginning of the month. I am still waiting for the new invoice.<br> <br> In the meantime, I have paid February's invoice, as the discount has been allocated on there. However, my services is now suspended for NOT paying January's invoice. I AM STILL WAITING for my new invoice with the discounted amount. How can you suspend my services when I made a payment???<br> <br> Service No: ***. Please follow up on this as soon as possible!<br> <br> I have sent this to [Email Removed] as well, for if you make a call to the call centre, you cannot pass the voice prompts because of a suspended account and your consultants at the Local Telkom Shop \DO NOT DEAL WITH SUCH MATTERS"... WoW!!! What a Help they are!!!"""