JG
Jonathan G
1 reviews | Active since Jul 2018
28 Jul 2018, 14:19
Services suspend?
Ever since November 2017 my wifi service has been down, it has then been rectified and telkom has been reimbursing me for the 6 months that they owe me. Now my wifi is down again and when I log the fault I was told they will send in a technician but they also said that my service suspended but they still owe me 2 months, they haven't sent the technician and they haven't debited even though there was money in my account. I hope this get rectified because I use the internet for my business.
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Replies (2)
Telkom's replyOfficial
30 Jul 2018, 13:43Hello Jonathan
The fault has been escalated to management, we awaiting feedback and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply30 Jul 2018, 13:43
Official
Hello Jonathan
The fault has been escalated to management, we awaiting feedback and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
01 Aug 2018, 07:46Hello Jonathan
The fault has been assigned to a technician, we awaiting a progress update and will advise on progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply01 Aug 2018, 07:46
Official
Hello Jonathan
The fault has been assigned to a technician, we awaiting a progress update and will advise on progress.
Regards
Noleen
Telkom Social Media Team
Best regards,